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Cookies Policy

Cookies policy

In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, this website informs you, in this section, about the collection policy and treatment of cookies.

 

What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to the user and improve the service offered.

 

What types of cookies does this website use?

This website uses the following types of cookies:

Analysis cookies: These are those that are well treated by us or by third parties, allow us to quantify the number of users and thus carry out the statistical measurement and analysis of the use that users make of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.

Technical cookies: These are those that allow the user to navigate through the restricted area and use its different functions, such as, for example, carrying out the process of purchasing an item.

Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language or type of browser through which it connects to the service.

Advertising cookies: These are those that, well treated by this website or by third parties, allow the offer of advertising spaces on the website to be managed in the most efficient way possible, adapting the content of the advertisement to the content of the requested service or use. you make from our website. For this we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.

Behavioral advertising cookies: They are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. These types of cookies store information on the behavior of visitors obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertisements based on it.

Cookies from external social networks: they are used so that visitors can interact with the content of different social platforms (Facebook, YouTube, Twitter, LinkedIn, etc.) and that they are generated only for the users of said social networks. The conditions of use of these cookies and the information collected are regulated by the privacy policy of the corresponding social platform.

 

Disable cookies

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.

Most web browsers offer the possibility of allowing, blocking or eliminating the cookies installed on your computer.

You can then access the settings of the most frequent web browsers to accept, install or deactivate cookies:

 

Set cookies in Google Chrome

https://support.google.com/chrome/answer/95647?hl=es

 

Set cookies in Microsoft Internet Explorer

https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

 

Set cookies in Mozilla Firefox

https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencia?redirectlocale=es&redirectslug=habilitar-y-deshabilitar-cookies-que-los-sitios-we

 

Set cookies in Microsoft Edge

https://privacy.microsoft.com/es-es/windows-10-microsoft-edge-and-privacy

 

Set cookies in Safari (Apple)

https://support.apple.com/es-es/guide/safari/sfri11471/mac

 

Warning about deleting cookies.

You can delete and block all cookies on this site, but part of the site will not work or the quality of the web page may be affected.

If you have any questions about our cookie policy, you can contact this website through our Contact channels.

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The necessary cookies help make the website usable, activating basic functions like the website navigation and access to secure areas of the website. The website cannot function correctly without these cookies.


The preferences cookies allow advanced functionalities to work, and a more personalised usage of the website. For example, it tells us about the webpages that have been visited so you have easier access to what you are looking for.


The cookies statistics help the owners of the website understand how visitors interact with the website, compiling information in an anonymous way.


The marketing cookies are used to track the website visitors. The intention is to show relevant and attractive adverts for the individual user, and therefore, of more value to the editors and third party advertisers.

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Privacy policy and Legal Notice

Privacy policy and Legal Notice


Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To improve our website in order to better serve you.
      • To quickly process your transactions.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process reservations and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.

How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
At this time, we do not include or offer third party products or services on our website.

Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.

This Privacy Policy is effective as of 2015-01-20

Av. Alcalde José Ramírez Bethencourt 13, 35004, Las Palmas de Gran Canaria


(+34) 622 622 433 - WhatsApp

guest@flatguest.com


Official Tourist Agent by the Government of Canary Islands I-0004750.2
There are no combined trips. You can request the complaint sheets here.


Flatguest Turismo S.L. (NIF: B76350727)

© Flatguest Turismo 2023

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